Privacy-first, security-aware commerce

How Xenum handles your data.

Effective Date: 01/10/2025

Xenum is committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website Xenum.in and use our services.

Data Controller and Contact

Data Controller: Xenum

Address: A81, Shri Ram City, Khailar, Jhansi, Uttar Pradesh, India, 284120
Email: xenum@xenum.in , xenum.llp@gmail.com
Phone: +91 9453672853

Types of Data We Collect

We may collect the following categories of personal data:

Personal Identification Information: Name, email address, physical address, telephone number.
Account Details: Username, password, purchase history.
Payment Information: Card details and billing address (processed through secure payment providers).
Technical Data: IP address, browser details, device information.
Usage Data: How you use our website, interactions, preferences, and order history.

How We Collect Data

We collect data in several ways, including:

Information you provide during account registration and checkout.
Authentication via Google OAuth and other social logins.
Cookie technology and analytics tools used on our website.
Information shared when you communicate with our support team.

Why We Collect This Data

Your personal data is used to:

Process your orders and manage your account.
Authenticate and authorize users (including Google OAuth login).
Improve and personalize your browsing and purchase experience.
Send marketing and service updates, where you have given consent.
Meet legal, accounting, and tax reporting obligations.

Use of Google OAuth and Third Parties

When you log in using Google OAuth, we access your Google account identifier and email address for authentication purposes only. We do not access or store your Google password. Data accessed via Google APIs is used solely for login/account purposes in compliance with the Google API Services User Data Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

Payment processors, shipping partners, and other service providers essential for fulfilling orders.
Legal or regulatory authorities where required by applicable law.
Analytics and marketing service providers operating under strict data protection obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and collect analytics about website usage. You can manage or disable cookies in your browser settings, although some features of the site may not function correctly without them.

Data Security

We employ industry-standard security measures to protect your information, including SSL encryption, secure password storage, and restricted access to personal data. All Google OAuth–related data is transmitted and stored securely.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. You may request deletion of your account and associated data at any time, subject to legal or contractual obligations.

Your Rights

Depending on your local laws, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Restrict or object to certain types of processing.
Withdraw consent where processing is based on your consent (for example, marketing emails).
Request a copy or transfer of your data (data portability).

To exercise any of these rights, please contact us using the details provided in the Data Controller and Contact section above.

Cross-border Data Transfers

Your data may be stored and processed outside your country when necessary for order fulfilment, payments, or technical operations. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent protections.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact

Questions or concerns regarding this Privacy Policy or your personal data can be addressed to:
Email: xenum@xenum.in , xenum.llp@gmail.com
Phone: +91 9453672853