Last Updated: 07 December 2025
Thank you for shopping with Xenum. This Shipping Policy outlines our delivery timelines, shipping charges, handling process, courier partners, and customer responsibilities.
1. Order Processing Time
- Orders are processed & packed within 1–3 business days after payment confirmation.
- Orders placed on weekends, public holidays, or peak sale periods may take additional time.
- You will receive an email/SMS with tracking details once the order is dispatched.
2. Shipping Timelines
Estimated Delivery Window
| Location Category | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–6 business days |
| Tier 1 & Tier 2 Cities | 4–8 business days |
| Remote / Rural Locations | 6–12 business days |
Delivery delays may occur due to weather, strikes, operational restrictions, or courier handling, which are beyond our direct control.
3. Shipping Charges
| Order Category | Shipping Fee |
|---|---|
| Prepaid Orders | ₹0 – Free Shipping |
| COD Orders | ₹49 – ₹99 (as applicable) |
| Exchanges / Returns | Reverse shipping fee may apply depending on reason |
COD charges are non-refundable once the order is shipped.
4. Courier Partners
We ship through leading and trusted logistics providers:
- Delhivery
- Blue Dart
- DTDC
- Ekart
- Shadowfax
- Xpressbees
- India Post (for remote areas)
Tracking link will be shared automatically via email/SMS after dispatch.
5. Delivery Attempts
- Courier will attempt delivery 2–3 times.
- If customer is unavailable / address incorrect, the order will be marked RTO (Return to Origin).
RTO Conditions
- If prepaid, refund will be issued after deducting shipping + return logistics charges.
- If COD, reshipping will require advance payment of shipping & COD fee.
6. Tracking & Updates
- Tracking details will be sent to you via email/SMS on dispatch.
- In case tracking stops updating for more than 48 hours, contact us at care@xenum.in.
7. Customer Responsibilities
Customers must ensure:
- Correct and complete address details
- Active phone number during delivery window
- Availability to receive parcel
Failure to do so may result in delivery delays or RTO.
8. Damaged, Wrong, or Missing Product
If you receive:
- Damaged product
- Wrong item
- Missing accessories
You must report within 48 hours of delivery with clear photo/video proof to care@xenum.in.
9. Delivery Delays (Uncontrollable Factors)
Delays may occur due to:
- Courier operational issues
- Weather disturbances
- Festivals / peak season load
- Lockdowns / natural calamities
Xenum will not be liable for compensation for delays beyond control, but we will coordinate with courier to expedite resolution.
10. International Shipping
- Currently, Xenum ships only within India.
- International shipping will be introduced soon and updated accordingly.
11. Contact & Support
For any shipping or delivery-related inquiries:
Xenum Support Team
📧 Email: care@xenum.in
📱 Phone: 9453672853
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM
Policy Updates
Xenum may revise/modify this Shipping Policy at any time without notice. Continued use of our services signifies acceptance of updated terms.